Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return policy on the product page for any exceptions to the table below.
In case of return initiated and subsequently couriered by the User himself/herself, and if it is found that the claimed shipment was not delivered to SillySale.in or the shipment was empty, the onus shall be on the User to prove through presentation/submission of proof of delivery (PoD) from the concerned logistics service provider to establish his/her claim of return. However, non-receipt of Product by the Seller or SillySale.in may lead to no refund/exchange being issued to the User. The User waives any claims against SillySale.in in this regard.
Refunds for courier charges shall be against a valid reverse pick up slip/written confirmation from the courier company that the reverse pick up has been done for a particular shipment / order.
In case of any discrepancy in the status of reverse pick up of a Product, (where the Users claims the Product has been returned, while our system suggests otherwise) refund will be initiated only if the Users successfully furnishes the reverse pick up slip given at the time of the pick-up.
SillySale.in will not be liable for the Products returned by mistake. In circumstances where a product not belonging to SillySale.in is returned by mistake, SillySale.in is not accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, SillySale.in reserves the absolute right to cancel all past, pending and future orders without any liability. SillySale.in also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the cancelled orders may not be refunded. Further, in case of suspicious transactions, SillySale.in reserves the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.
The User may be considered fraudulent if inter alia any of the following scenarios are met:
The User may be considered loss to business if any of the following scenarios are met:
Account for the Users falling in fraudulent or loss to business category may be blocked. Any credits earned through loyalty or referral program will be forfeited in such case.
SillySale.in may cancel any orders that classify as 'Bulk Order' under certain criteria at any stage of the product delivery. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, and any additional criteria as defined by SillySale.in:
Any promotional voucher used for placing the 'Bulk Order' may not be refunded
If a User raises a complaint for partial item/partial order :
The Users may not be liable for a refund if he/she falls in any of the scenarios stated below:
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
These conditions are governed by and construed in accordance with the laws of India. User agree, as SillySale.in do, to submit to the exclusive jurisdiction of the courts at Mumbai, Maharashtra, India.